Shipping Policy

We are committed to providing a seamless shopping experience for our customers, including reliable and timely shipping services. Please read the following information to understand our shipping policy:

Shipping Method and Providers

All shipments from Quilt & Pillow Factory are handled by Australia Post, a trusted and reputable shipping provider. We have partnered with Australia Post to ensure that your orders are delivered safely and efficiently.

Handling Time: Once your order is placed, our team at Quilt & Pillow Factory will process it within 48 hours. During this time, we will prepare your items for shipment, including carefully packaging them to ensure their protection during transit. You should receive updated information including an Australia Post tracking code within about 3 business days of your order.

Shipping Rates

We are pleased to offer FREE standard flat-rate shipping on all orders within Australia. Regardless of the size or weight of your purchase, you will not incur any additional shipping charges.

Shipping Timeframes

The following are average shipping timeframes provided by Australia Post. However, please note that these are estimations and may vary depending on factors beyond our control. We cannot guarantee precise delivery dates.

1. Metro Areas: For deliveries within metropolitan areas, you can typically expect your order to arrive within 2-3 business days from the date of shipment.
   
2. Rest of Australia: For deliveries to areas outside of metropolitan regions, including rural and remote locations, please allow 5-7 business days for your order to arrive from the date of shipment.
   
3. International: please allow around 20-25 business days for your order to arrive and don’t hesitate to check the Australia Post tracking code (provided about 3 business days after your order) for more accurate update on your delivery.
   

Order Tracking

To keep you informed about the progress of your shipment, we provide order tracking for all packages dispatched from Quilt & Pillow Factory. Once your order has been shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package through the Australia Post website.

Incomplete or Incorrect Shipping Address

It is essential to provide accurate and complete shipping information when placing an order. Quilt & Pillow Factory will not be held responsible for any delays or misplacements resulting from incorrect or incomplete shipping addresses provided by customers. Please double-check all shipping details before finalizing your purchase.

Delivery Issues

In the rare event that your order does not arrive within the expected timeframe or there are any issues with the delivery, please contact our customer support team. We will do our best to assist you and resolve any problems as quickly as possible.

For any further inquiries or clarifications regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and enjoyable shopping experience.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version of the policy on our website for the most up-to-date information.

Last updated: 23 August 2023